Switchbird Blog: Articles on Business Text Messaging Trends and Best Practices

Simulate Text/SMS and GMB Chat Automation On Our Playground

Switchbird's new Messaging Automation Playground lets you build, test, simulate and share messaging automation workflows for free with our easy-to-use tools.

How to Use Existing FAQ Content in Automated Chat

Got existing FAQ content on your site? Add the link(s) to your Switchbird inbox to automatically answer matching questions that come in via chat, SMS, Google messaging and more.

Switchbird a Winner of Google's 2021 Chat Automation Contest

We won! This week Switchbird placed third in Google’s 2021 Business Messages Build-an-Agent Contest. Here's how we did it.

April 2021 Switchbird Feature Updates

This month we rolled out our GMB chat integration, new and improved automation syntax and tools, better keyword campaign tools and more.

Inbound Text Messaging Funnels 101

People prefer speaking with people, not bots. So it’s important to look at what we don't like about bots and develop automations that do the opposite.

What Are Automated Text Messaging Sales Funnels?

Why text message sales funnels? Simply put, they're leak-proof. Text messages are direct, universal, preferred by consumers and read nearly 100% of the time.

February 2021 Switchbird Feature Updates

Messaging funnel uses case by industry, appointment bookings with messaging sequence reminders and follow-ups, and more this month.

Agencies: How to Setup SMS Auto-replies and Save Clients From Themselves

Setting up some simple text auto-reply logic for missed calls and texts can shore up your clients’ responsiveness instantly.

November 2020 Switchbird Feature Updates

This month we added saved templates and automations, business-hour rules, new automation triggers and UI components, and more!

October 2020 Switchbird Feature Updates

This month we added broadcast messages, scheduled messages, API Access, a Zapier integration, and more!