Powering Business Texting Done Right
Automatically opt-in every voice caller and website visitor to text. Then connect one-on-one, re-market to and convert them with customizable campaigns and automations.
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What's a Switchbird?
It doesn't have feathers, but it can help businesses fly :)
Switchbird is a "switchboard" for 2020 and beyond. Our platform lets agencies and brands capture, route and respond to calls and texts automatically, building direct relationships with customers via text. In a digital world dominated by big players, leveraging text is an existential opportunity for businesses big and small.
Build Your SMS List
Capture text messaging opt-ins from calls and web visits to build a compliant contact list.
A Must For Agencies
Plug the leaks in your clients' sales funnel by capturing and responding to leads automatically.
Own the Power of Text
Preferred by consumers. Efficient for business. And not owned by Google or Facebook.
Connect your call-tracking provider and be up-and-running in seconds.
Check out our integrations with these providers:
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Core Features
Switchbird makes 2-way texting with leads and customers automatic, manageable and effective.
Get More Value From Every Call
Capture lead data and a text messaging opt-in from every caller—even missed, abandoned and after-hours calls.
Forget Web Chat, This Actually Works
Add our widget to your website and drive visitors into a text conversation with your business, a much more valuable and durable connection than online chat.
Setup in Seconds with Call-Tracking
Connect Switchbird to CallRail or CallTrackingMetrics to add our functionality to existing tracking numbers—no need to change, provision or port numbers.
Respond Faster with Templates
Use templates to craft reusable messages that are consistent, personalized (with dynamic placeholders), and effective.
Request and Collect Payments via Text
Send a payment request right from the dashboard. When the customer pays, both parties are notified and the money flows into your bank account.
Private-Label and Turn-Key
We've put a simple, beautiful front-end on a sophisticated product. Customize it to the needs of your clients or team.
Convert Calls to Text Conversations
Spend less time on the phone and playing phone tag. Automatically engage voice callers in text conversations that can be shared with your team 24/7.
Build a Compliant Contact List on Autopilot
Turn every call, text or website visit into an opted-in contact you can re-market and sell to.
Shared Inbox, Shared Data, Shared Joy
A single dashboard for customer messaging and reporting lets management, sales and service teams own their part.
Do More With Automations
Use built-in or customized conversation logic to qualify inbound leads via text, collect surveys via text, request referrals via text, and more.
Manage One Inbox... or 1000
Switchbird is designed to let marketers and agencies deliver a powerful text messaging platform to the organizations they serve.
Secure and Privacy-Minded
End-to-end encryption and other security features ensure that your customer data is never at risk. We can even support HIPAA-compatible workflows.
“Without Switchbird, you might as well be forwarding leads to your competitors 😮”
By the Numbers
5B
consumers use text messaging85%
of them prefer text to email/voice98%
of text messages are seen3-5x
lower cost-of-sales is possibleFor startups and boutiques
Starter
- Minimum inboxes5
- Note: An inbox typically corresponds to an individual client or location
- User accounts per inbox1
- Phone numbers per inbox2
- Unlimited leads/contacts
- Unlimited payments
- Pre-built & custom templates
- Pre-built & custom automations
- Call-tracking integrations
- API access
- Zapier integration
- Private-label
- BYO Twilio account(s)
- Custom development
- Login with Google
- CRM integrations
- Single sign-on
For agencies and franchisors
Growth
- Minimum inboxes10
- Note: An inbox typically corresponds to an individual client or location
- User accounts per inbox2
- Phone numbers per inbox5
- Unlimited leads/contacts
- Unlimited payments
- Pre-built & custom templates
- Pre-built & custom automations
- Call-tracking integrations
- API access
- Zapier integration
- Private-label ($500 setup fee)
- BYO Twilio account(s)
- Custom development
- Login with Google
- CRM integrations
- Single sign-on
For larger, more complex needs
Scale
- Minimum inboxes100
- Note: An inbox typically corresponds to an individual client or location
- User accounts per inbox5
- Phone numbers per inbox10
- Unlimited leads/contacts
- Unlimited payments
- Pre-built & custom templates
- Pre-built & custom automations
- Call-tracking integrations
- API access
- Zapier integration
- Private-label (discounted $250 setup fee)
- BYO Twilio account(s)
- Custom development (available)
- Login with Google (available)
- CRM integrations (available)
- Single sign-on (available)
What People Say
"Social platforms have come and gone. When it’s time to move your audience to a new channel, will you have their direct numbers so you can text them your new handle? You’d better."
"Over the last year, I’ve noticed more people are giving their phone number to be marketed to, to be sold to, so we're leaning into that... What are you gonna do when Instagram disappears?"
