Collect answers, engage customers and & manage conversations at scale.
One phone number. Every channel. SMS surveys, marketing automation, a shared team inbox, and instruction-based AI — together when you want them, separable when you don't.
- SMS
- Universal access
- HIPAA
- Ready workflows
- API
- Bring your stack
Immediate feedback without apps, portals or passwords.
Texting is the lowest-friction channel humans have. Switchbird sends scheduled prompts in the participant's time zone, captures structured replies, applies opt-in rules, and routes exceptions to humans or AI — all from a number people already know how to use.
Scheduled prompts
Sequences pause on reply or click. Time-zone aware.
Structured replies
Numbers, keywords, files, MMS. Encrypted merge fields.
HIPAA-minded
Clinical use cases rely on consent indicators, encrypted storage, BAA-backed deployment.
Export anywhere
CSV, API, webhooks. Your data stays portable.
Engage every contact. Never lose another lead.
Switchbird consolidates phone, text, web chat, Google and Facebook into one inbox. Capture leads from every call and visit, then convert them with funnels, drip sequences and personalized broadcasts. Reply by email or text — no login required.
See pricing- 5B
- consumers use text messaging
- 85%
- prefer text to email or voice
- 98%
- of text messages are seen
- 3–5x
- lower cost-of-sales possible
Get more value from every call
Capture lead data and a text opt-in from every missed, abandoned and after-hours call.
Forget web chat — this works
A widget that drives visitors into a real text conversation. Stickier than online chat.
Send personalized mass texts
Broadcast to hyper-targeted segments and personalize every send with merge fields.
Compliant list on autopilot
Turn every call, text or website visit into an opted-in contact you can re-market and sell to.
One inbox for the work that cannot wait.
Unify text, voice, Facebook, Instagram and web chat into a single workspace. Assign threads, annotate calls, reply by email, and keep every handoff visible — without forcing your team into another app.
Assignment + ownership
Route conversations directly to teammates and notify them even when signed out.
Internal notes
Annotate messages, contacts, calls, transcripts, and AI training context inside the thread.
Email-to-SMS replies
Reply to a notification by email and Switchbird sends it through SMS or Messenger.
Archive + export
Keep transcripts for sharing, record-keeping, research documentation, or service review.
Give AI simple instructions. Lighten your workload by half.
Switchbird AI can answer FAQs, qualify leads, request reviews, collect surveys, and deflect voice calls to text — while leaving hooks for custom models, tools, CRMs, and workflow engines.
01
Instruct
Tell AI how to answer, qualify, escalate, collect fields, or request referrals — from simple prompts to detailed playbooks.
02
Simulate
Use the full-featured simulator to test messaging, after-hours rules, FAQ content, business hours, and handoffs.
03
Integrate
Bring Twilio, connect Zapier, record events in Google Analytics, sync CRMs, or use API access for custom AI workflows.
Plans & Pricing
Switchbird supports businesses of all types. Agencies, franchisors and other volume users get the best value. Enterprise customers should contact us to discuss.
For small business teams
Business
- Seats1
- ✓ Google integration
- ✓ Calendar integration
- ✓ Live onboarding
- ✓ Custom messaging funnels
- ✓ Custom messaging sequences
- ✓ Unlimited contacts
- ✓ Unlimited phone numbers
- ✓ Unlimited keyword campaigns
- ✓ Unlimited broadcasts
- ✓ Unlimited payments
- ✓ A2P 10DLC registration
- ✓ Call-tracking integrations
- − API access
- − Zapier integration
- − Private-label
- − BYO Twilio account(s)
- − Custom development
- − Login with Google
- − CRM integrations
- − Single sign-on
For startups and boutiques
Starter
- Minimum seats5
- ✓ Google integration
- ✓ Calendar integration
- ✓ Live onboarding
- ✓ Custom messaging funnels
- ✓ Custom messaging sequences
- ✓ Unlimited contacts
- ✓ Unlimited phone numbers
- ✓ Unlimited keyword campaigns
- ✓ Unlimited broadcasts
- ✓ Unlimited payments
- ✓ A2P 10DLC registration
- ✓ Call-tracking integrations
- − API access
- − Zapier integration
- − Private-label
- − BYO Twilio account(s)
- − Custom development
- − Login with Google
- − CRM integrations
- − Single sign-on
For agencies and franchisors
Growth
- Minimum seats10
- ✓ Google integration
- ✓ Calendar integration
- ✓ Live onboarding
- ✓ Custom messaging funnels
- ✓ Custom messaging sequences
- ✓ Unlimited contacts
- ✓ Unlimited phone numbers
- ✓ Unlimited keyword campaigns
- ✓ Unlimited broadcasts
- ✓ Unlimited payments
- ✓ A2P 10DLC registration
- ✓ Call-tracking integrations
- ✓ API access
- ✓ Zapier integration
- ✓ Private-label ($500 setup)
- − BYO Twilio account(s)
- − Custom development
- − Login with Google
- − CRM integrations
- − Single sign-on
Volume Plans Designed for Multi-location Brands, Agencies and Resellers
Get started
If a text message can start it, Switchbird can execute it.
One number for surveys, support, missed calls, lead qualification, reminders, broadcasts, and AI-assisted workflows.
Got questions? We're here.
Tell us what you need to collect, route, or automate — a clinical follow-up survey, a high-volume service queue, or a custom AI handoff. We will help you map your first workflow.
- Text or call
- +1 844 669-2473
(844 O MY BIRD!)
- hello@switchbird.com
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