Make your customer conversations more efficient and effective with a single automation- and AI-enabled inbox for phone, text, web, Google and Facebook.Watch Demo
"We use Switchbird with clients ranging from an auto repair shop who exchanges photos and coordinate services with customers via text, to a chain of PT clinics who require a HIPAA-compliant solution for booking appointments and sending text reminders. It could not be easier to use."
"Ten attendees called my Switchbird number within 90 minutes of the presentation’s completion. It was the immediacy and convenience of the moment that motivated the audience to act. With 10 qualified prospects and a 75% close rate, Switchbird gave Caliber the instant funnel and leads for new business that no other platform could come close to matching."
"The automation sequences are a dream. Our first go-around with this was far more successful than we had anticipated. We put a campaign out to customers (34 to be exact) and had a 97% completion rate. We used the templates and customized them to our exact needs. Awesome."
"Switchbird is a 9 out of 10 for me. They've cracked the code when it comes to software that helps you convert leads into prospects into appointments via text. Their hybrid use of AI automation and human intervention dramatically boosts efficiency without alienating customers like all the chatbots on the market."
Two-way business messaging with smart automation:
Missed-call text back
The solution you would've built for yourself:
Verified A2P 10DLC
User access control
API & webhooks
BYO Twilio account
Finally a "chat" widget that doesn't need to be staffed:
Stop wasting time on abandoned chats; we mimic the "micro-commitment" of chat to increase conversions and capture a phone number first
Add our widget to your website in seconds and customize with your colors, team headshots, messaging, etc.
Track performance by URL; even deploy custom versions of the widget to different pages
Switchbird makes 2-way messaging with leads and customers automatic, efficient and effective.
Capture lead data and a text messaging opt-in from your missed, abandoned and after-hours calls.
Add our widget to your website and drive visitors into a text conversation with your business, a much more valuable and durable connection than online chat.
Connect Switchbird to CallRail or CallTrackingMetrics to add our functionality to existing tracking numbers—no need to change, provision or port numbers.
Use templates to craft reusable messages that are consistent, personalized (with dynamic placeholders), and effective.
Scheduling an appointment automatically sends your contact a calendar invite and automatic reminders 24 hours and 1 hour before, eliminating no-shows.
Set opt-in rules to be as strict as you want. You'll see clear indicators of every contact's opt-in status with options to manage that status.
Send a payment request right from the dashboard. When the customer pays, both parties are notified and the money flows into your bank account.
We've put a simple, beautiful front-end on a sophisticated product. Customize it to the needs of your clients or team.
Spend less time on the phone and playing phone tag. Automatically engage voice callers in text conversations that can be shared with your team 24/7.
Turn every call, text or website visit into an opted-in contact you can re-market and sell to.
A single dashboard for customer messaging and reporting lets management, sales and service teams own their part.
Use built-in or customized conversation logic to qualify inbound leads via text, collect surveys via text, request referrals via text, and more.
Users of your inbox can call contacts through your Switchbird number—no more giving out personal phone numbers.
Broadcast campaigns to hyper-targeted customer segments and personalize them with merge fields.
Switchbird is designed to let marketers and agencies deliver a powerful text messaging platform to the organizations they serve.
End-to-end encryption and other security features ensure that your customer data is never at risk. We can even support HIPAA-compliance.
For small business teams
For startups and boutiques
For agencies and franchisors
For more complex needs