Feature List

An ongoing list of voice and messaging features currently supported on Switchbird–or coming soon 😎

Intuitive inbox unifies conversations across text, voice, Google, Facebook and more
Video messaging beyond MMS: we embed a thumbnail and link to serve your media at high-res
Draft, edit, schedule and re-schedule messages with ease
Per-message link-shortening and click-tracking let you know when contacts engage with your content
Built-in opt-in and opt-out rules and reminders make compliance a breeze
Extensive and growing multi-language support
Auto-replace images with a URL when MMS is not supported

Capture lead data from every call and text with reverse phone lookup and automated conversation flows
Use unlimited keywords and QR codes for frictionless CTAs that put contacts right into the correct flow
Add your existing FAQ content to be ingested and used by our AI to automatically answer matching customer inquiries
Add phone numbers into your inbox to track calls and texts that originate from different sources
Copy/paste our fully-customizeable website web chat widget onto your website to turn site visitors into text conversations without burdening staff
See reporting on where new conversations start, how many convert, response times and other KPIs

Create your own automated AI- or rules-based flows to answer FAQs, qualify and nurture leads, request referrals and reviews, collect surveys and more
One-click multi-message sequences for sales, lead nurture, event reminders and follow-up, etc.
Sequences stop automatically on reply to prevent unwanted autoreplies
Create highly personalized reusable messages with rich media and dynamic placeholders (merge fields)
Drop in pre-built messages to send to contacts as-is, or customize them on-the-fly

Upload existing contacts or export contacts collected through our service
Tag and organize contacts with unlimited custom tags and encrypted merge fields
Segment your list to send highly targeted broadcast messages to matching contacts
Schedule broadcasts at your convenience and modify or add contacts anytime up till it sends
See reporting on message delivery as well as click and response rates

Schedule messages, flows and sequences to be delivered at any time in your own or your contact’s time zone
Book appointments or other events with calendar invites for iCal, Google Calendar and Outlook
Set and forget recurring calendar events with associated messaging (e.g. for birthdays, regular maintenance reminders, etc.)
Shared calendar URL to populate scheduled events to Google, Calendly, etc.
Create customized reminder and follow-up sequences for any appointment or event type

Deflect voice calls to text for more efficient customer conversations
Autoreply to missed or after-hours calls to engage every contact, every time
Customizable text and picture messages for all autoreplies
Set business hours and custom rules based on time of day
Easily create AI- or rules-based messaging flows
Drag-and-drop automated flows into a visual flow diagram of behaviors
Preview all of your messaging and behaviors in a full-featured SMS/Google/Facebook simulator right in the dashboard

Assign conversations directly to team members
Internally annotate messages and contacr right in the thread (for training, etc.)
Installable progressive web app to manage your inbox from anywhere
Archive and export transcripts of messaging conversations for sharing or record-keeping
Receive notifications of new message activity and assigned conversations even when you’re signed out
Set custom contact fields to require when adding contacts to support novel use cases

Use Twilio through us at cost with zero markup
BYO Twilio accounts and phone numbers
Add and use local, toll-free and international numbers
Text-enable your landline(s) for an instant SMS inbox attached to your existing number(s)
Connect CallRail, CallTrackingMetrics or Telmetrics to use existing tracking numbers with our service
Connect hundreds of CRMs and thousands of other apps through our Zapier integration
Record voice call and messaging events in Google Analytics
API access for building custom integrations

Connect Facebook Messenger, Instagram DMs and Google Business Messages to one inbox
Connect Google Business Profile to use all of these features with Google messages
Use automated flows to boost Merchant Response Rate (MRR) and custom-triggered surveys that capture Customer Satisfaction (CSAT)
Use the same tools and automations that won Google’s own messaging automation contest
See typing indicators and read receipts
Give your multi-location business a unified inbox and dashboard for Google Chat
Create your content and automations once, use them everywhere!

Save sequences and flows to share across inboxes
Put everything under your brand and domain
Get your own branded native-like app (PWA) with homescreen icon for mobile devices
Give every client or team member access only to what they need with fine-grained user access
Create proprietary reusable messaging content you can upsell customers on
Manage multiple brands and sell into different verticals with a niche offering