Feature List
An ongoing list of voice and messaging features currently supported on Switchbird–or coming soon 😎
Messaging
- Intuitive inbox unifies conversations across text, voice, Google, Facebook and more
- Video messaging beyond MMS: we embed a thumbnail and link to serve your media at high-res
- Draft, edit, schedule and re-schedule messages with ease
- Per-message link-shortening and click-tracking let you know when contacts engage with your content
- Built-in opt-in and opt-out rules and reminders make compliance a breeze
- Extensive and growing multi-language support
- Auto-replace images with a URL when MMS is not supported
Lead capture and conversion
- Capture lead data from every call and text with reverse phone lookup and automated conversation flows
- Use unlimited keywords and QR codes for frictionless CTAs that put contacts right into the correct flow
- Add your existing FAQ content to be ingested and used by our AI to automatically answer matching customer inquiries
- Add phone numbers into your inbox to track calls and texts that originate from different sources
- Copy/paste our fully-customizeable website web chat widget onto your website to turn site visitors into text conversations without burdening staff
- See reporting on where new conversations start, how many convert, response times and other KPIs
Reusable content
- Create your own automated AI- or rules-based flows to answer FAQs, qualify and nurture leads, request referrals and reviews, collect surveys and more
- One-click multi-message sequences for sales, lead nurture, event reminders and follow-up, etc.
- Sequences stop automatically on reply to prevent unwanted autoreplies
- Create highly personalized reusable messages with rich media and dynamic placeholders (merge fields)
- Drop in pre-built messages to send to contacts as-is, or customize them on-the-fly
Broadcast messaging
- Upload existing contacts or export contacts collected through our service
- Tag and organize contacts with unlimited custom tags and encrypted merge fields
- Segment your list to send highly targeted broadcast messages to matching contacts
- Schedule broadcasts at your convenience and modify or add contacts anytime up till it sends
- See reporting on message delivery as well as click and response rates
Scheduling
- Schedule messages, flows and sequences to be delivered at any time in your own or your contact’s time zone
- Book appointments or other events with calendar invites for iCal, Google Calendar and Outlook
- Set and forget recurring calendar events with associated messaging (e.g. for birthdays, regular maintenance reminders, etc.)
- Shared calendar URL to populate scheduled events to Google, Calendly, etc.
- Create customized reminder and follow-up sequences for any appointment or event type
Automation and AI
- Deflect voice calls to text for more efficient customer conversations
- Autoreply to missed or after-hours calls to engage every contact, every time
- Customizable text and picture messages for all autoreplies
- Set business hours and custom rules based on time of day
- Easily create AI- or rules-based messaging flows
- Drag-and-drop automated flows into a visual flow diagram of behaviors
- Preview all of your messaging and behaviors in a full-featured SMS/Google/Facebook simulator right in the dashboard
Voice features
- Get in front of callers with a customizeable voice prompt
- Text back missed callers with optional opt-in requirements
- See, playback and annotate voice calls directly in your conversation threads
- Encrypted voicemail, call recording and audio transcription
- Get transcribed voicemails emailed or texted to you
Collaboration and workflows
- Assign conversations directly to team members
- Internally annotate messages and contacr right in the thread (for training, etc.)
- Installable progressive web app to manage your inbox from anywhere
- Archive and export transcripts of messaging conversations for sharing or record-keeping
- Receive notifications of new message activity and assigned conversations even when you’re signed out
- Set custom contact fields to require when adding contacts to support novel use cases
Integrations and support
- Use Twilio through us at cost with zero markup
- BYO Twilio accounts and phone numbers
- Add and use local, toll-free and international numbers
- Text-enable your landline(s) for an instant SMS inbox attached to your existing number(s)
- Connect CallRail, CallTrackingMetrics or Telmetrics to use existing tracking numbers with our service
- Connect hundreds of CRMs and thousands of other apps through our Zapier integration
- Record voice call and messaging events in Google Analytics
- API access for building custom integrations
Compliance and security
- Automatic opt-in and opt-out handling for easy TCPA compliance
- Build your opted-in text messaging contact list on autopilot
- Clear indicators of opt-in status with built-in enforcement
- Instantly register your U.S. local phone numbers for A2P 10DLC
- Encryption of messaging and contact data in transit and at rest
- Support for HIPAA applications including MMS (picture messages)
Payments
- Request and collect payments via text (using Stripe)
- Get alerts of new payments and reporting on totals due and received
- Auto-deliver a thank you or payload message when payment is received
Third-party messaging
- Connect Facebook Messenger, Instagram DMs and Google Business Messages to one inbox
- Connect Google Business Profile to use all of these features with Google messages
- Use automated flows to boost Merchant Response Rate (MRR) and custom-triggered surveys that capture Customer Satisfaction (CSAT)
- Use the same tools and automations that won Google’s own messaging automation contest
- See typing indicators and read receipts
- Give your multi-location business a unified inbox and dashboard for Google Chat
- Create your content and automations once, use them everywhere!
Reseller and agency features
- Save sequences and flows to share across inboxes
- Put everything under your brand and domain
- Get your own branded native-like app (PWA) with homescreen icon for mobile devices
- Give every client or team member access only to what they need with fine-grained user access
- Create proprietary reusable messaging content you can upsell customers on
- Manage multiple brands and sell into different verticals with a niche offering
Coming soon!
- WhatsApp integration
- Integration of Nomorobo spam service to identify and ignore robocalls
- More customizeable voice prompts with Amazon’s Polly voices